Resident Grievance Officer &
Statutory Redressal Mechanism
Statutory compliance under the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 for Vidyoric.
Resident Grievance Officer Details
Official contact channel for regulatory notices, court orders, and user disputes.
👤 1. Resident Grievance Officer Details
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of the designated Resident Grievance Officer for Vidyoric in India are published below:
Name: Mr. Vikram Malhotra
Designation: Resident Grievance Officer & Nodal Contact
Entity: Vidyoric EdTech Private Limited
Registered Address: 8th Floor, Cyber Heights, Sector 62, Noida, Uttar Pradesh 201309, India
Dedicated Grievance Email: grievance-officer@vidyoric.com
Helpline Number: +91 (120) 456-7890 (Mon–Fri, 10:00 AM – 6:00 PM IST)
Online Fast-Track: In-app reporting available on every study deck.
⏱️ 2. Statutory Timelines & Resolution SLAs
We acknowledge receipt of all complaints within twenty-four (24) hours of submission and issue a unique Ticket / Reference ID for continuous status tracking.
We investigate, adjudicate, and dispose of all grievance complaints within fifteen (15) days from the date of formal receipt, taking appropriate removal or disciplinary action.
⚖️ 3. Grievance Appellate Committee (GAC)
If you are dissatisfied with the decision or redressal provided by our Resident Grievance Officer, you have the statutory right to appeal against such order to the Grievance Appellate Committee (GAC) established by the Central Government within thirty (30) days from the receipt of communication via the official GAC digital portal (https://gac.gov.in).